How to obtain App ID from the App Management Portal?

Ideally, the app development process will involve debugging and enquiring about some technical queries from the community and getting help from product/platform support. When requiring help from support, the context of the issue and app details have to be communicated effectively to have the troubleshooting process faster.

The App ID is one of the vital information to share with the support to grab the background information of the app.

It will be available in the App Management/Developer Portal from which account the app has been published. It can be any type of app (Custom app or Marketplace app). Find the steps below to find the App ID from the developer portal.

Steps to get the App ID

  1. Log in to your account on the Freshworks product or in the respective developer documentation.
  2. Go to the developer portal from the product instance. (Logging in from the developer documentation will land in the developer portal directly)
  3. On the homepage of the Developer Portal (Freshworks Developers), the published apps will be listed. (If your account has no apps published or in the draft, this page will be empty)

  1. Click on the app you want to find the App ID for.
  2. Now, the App ID is available on the left side of the app details page.