Hi Team, I am having a requirement to create a incident in third party domain from freshchat platform. But most of the times i am facing issue in regenerating access token and logs are not generating completely.Could any one help me in this… [image] Thanks, Tipuranjali.

Thanks, @Tipuranjali for sharing the app id. Can you try reauthorizing the app from gallery and check, let us know if the issue still persists.

Hi @Tipuranjali , Can you share with us the app id to debug and understand the use case better? ( How to obtain App ID from the Developer Portal? )

Hi @Raghu_Murugesan Thanks for responding. Here is my app id. [image] Freshdesk Developers Join the Freshdesk Developer Community and help thousands of businesses across the world deliver exceptional support, and make customers happy. Thanks, Tipuranjali.

Hi @Tipuranjali , Couldn’t find the app id through above hyperlink, can you share app id in text?

Here’s a good article that can help :slight_smile: [image] How to obtain App ID from the App Management Portal? Wiki How To's app-mgmt-por…

Hi @Raghu_Murugesan , Sorry for inconvenience. Here is my App Id-32367 , App name-bmcserverlessapp1. Please let me know any issues exist. Thanks, Tipuranjali.

Hi @Raghu_Murugesan , Thanks for your help. Issue of not regenerating access token has been resolved. Thanks, Tipuranjali.

Unable to regenerate access token in freshchat

App Platform

Saif (Saif Ali Shaik) October 5, 2020, 9:50am 6

Here’s a good article that can help