How to overcome the API limit with Client method


We can XYZ application in the marketplace which uses the client method to make API calls, as we know the client method stops at 50.

Increasing the API limit for my instance did nothing. Is there any way to overcome this?

Thank you.

Hi @Bene_Immanuel,

Can you clarify if the app uses the Platform’s Request Method to make API requests? Also, does it use Freshworks product APIs or connect with an external system via API?

How has the API limit increased?

If the platform request method limit is increased, it should take effect, and if not, there might be some issues with the data used to increase the limit.

Hi @Raviraj,

Thank you for stepping in.

Yes, the request method provided by the Freshdesk is used.
The API is used to update the companies in FD.

Can I DM you in private to discuss the rate-limit?

Thank you.

Sure, Benny. I will text you in DM.

If you have a ticket already, please reply on it to reopen the ticket again to verify the app details once again.