How to read a uploaded file in Freshservice using crayons

Hi guys,

hope you are doing well. I would like to know if is possible to upload and read files in freshservice. Right now Im using crayons but i dont have any idea how to read the content inside the files and I need it because inside the file is information to create departments and contracts. Here is the code:


    <div class="fw-flex fw-flex-column fw-justify-center">




          text="Upload CSV"

          description="or drag and drop your csv file here"

          hint="File size must be within 5MB"







        <fw-button file-uploader-id="file-uploader-1">Upload file</fw-button>



  <script src="scripts/app.js"></script>

  <script type="application/javascript">

    const fileUploader1 = document.querySelector('#file-uploader-1');

    fileUploader1.addEventListener('fwFilesUploaded', (event) => {




Thank you for your help

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