Hi all,
I am try to one day filter tickets for ticket status not 4 and 5 in freshdesk .Using this api
how to use query to fix the requirement
Hi all,
I am try to one day filter tickets for ticket status not 4 and 5 in freshdesk .Using this api
how to use query to fix the requirement
Hi Annalakshmi
Good day!
As far as I have understood your use case, you want to get all tickets created X days ago ( In your case 1 day ) and also the status should not be 4 or 5.
If that is the case, instead of using a not condition for the status you can rather give all the accepted status values apart from 4 and 5
So now your url should look like this
https://{{domain}}.freshdesk.com/api/v2/search/tickets?query="(status:2 OR status:3 OR status:6 OR status:7 OR status:8) AND created_at:'2022-03-13'"
Hope this helps you out, if not please let us know
hi banupriya,
yes, this is fine but my freshdesk domain tickert status is 20 above ,so all the status is list in the api is not good.
so any another apporach is there.