Freshdesk app lets you mark a ticket as spam. I want to do this via REST API.
How do I set a ticket as spam? I see in ticket properties boolean attribute ‘spam’. Is it as simple as setting this true or is there other stuff I should do like soft delete the ticket?
Yeah scoured the API docs (v1 & v2) and it’s not listed as an updatable field in the API.
I guess that manually setting a ticket to spam also asks to block the contact. Since it’s a compound step having it in the API would be more difficult.
Your only option to mark it as spam is using Automations.
You could create a custom field - mark that field through the API and trigger off that to mark it as spam. It’s not as elegant, but it would get you there.