How to Update Ticket fields of Archived Tickets in Freshdesk?

rajezz · August 11, 2020, 1:30pm

I want to update custom fields for the Tickets which are archived. Is there any way to do this?
If so, how to update the same without triggering it as new Ticket creation?

Raviraj · August 18, 2020, 6:48am

Hi @rajezz,

This topic [1] has the answer to your question. Please check there and post if you have a different question.