Hi @Hasindu_Bandara,
Apologies; it was a misunderstanding on my end. The OAuth support is released only for the Freshchat product. For Freshdesk, it’s not planned yet.
Both Freshdesk and Freshchat is classified as CX products. So, internally, it was called out as OAuth for CX. So, I have wrongly stated here that Freshdesk will also support OAuth.
But, it was planned and released only for Freshchat. There’s no plan in the roadmap for Freshdesk yet.
If Freshdesk supports OAuth in the future, we will announce it in the community, and all the members will get notified via Email.