I am unable to reply to a forward - /reply_to_forward

Product
1

Hi
I am unable to reply to a forward. We are getting the error -

You are not authorized to perform this action on behalf of this user. id:1070031356870, name:sprint 10

Can someone please help me with this?

2

Hi @nagajyothi1722 ,

Greetings!

Could you please share the endpoint in curl format? Providing more details will help us debug further.

Thanks,
Anish

3

Hi @Anish

Please find the curl below. And the response that we are receiving. The api key that we are using is of account admin.

{
    "code": "invalid_user",
    "message": "You are not authorized to perform this action on behalf of this user. id:1070031356870, name:sprint 10"
}

   curl 'https://<<domain>>.freshdesk.com/api/v2/tickets/17/reply_to_forward' \
  -H 'accept: application/json, text/plain, */*' \
  -H 'accept-language: en-GB,en-US;q=0.9,en;q=0.8' \
  -H 'authorization: Basic <<token>>' \
  -H 'content-type: application/json' \
  -H 'origin: http://localhost:4200' \
  -H 'priority: u=1, i' \
  -H 'referer: http://localhost:4200/' \
  -H 'sec-ch-ua: "Google Chrome";v="129", "Not=A?Brand";v="8", "Chromium";v="129"' \
  -H 'sec-ch-ua-mobile: ?0' \
  -H 'sec-ch-ua-platform: "macOS"' \
  -H 'sec-fetch-dest: empty' \
  -H 'sec-fetch-mode: cors' \
  -H 'sec-fetch-site: cross-site' \
  -H 'user-agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/129.0.0.0 Safari/537.36' \
  --data-raw '{"body":"Hi","user_id":1070031356870,"to_emails":["support@test.com"]}'
4

Hi @nagajyothi1722,

I tested the same endpoint mentioned in the documentation with different users, including both an agent and a user, and it worked for me.

You might want to try omitting the user_id or testing with a different user_id, as the one you’re using might have restricted access.

Hope this helps!