I need to render the app in the sidebar of new tickets page

The client wants me to create a form and add it in the new ticket page on the sidebar as mentiened in the picture, I need to know the name of the location plz

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Hi @Youssef_El_Ainouni ,


It’s the New Ticket Page, and the placeholder name is new_ticket_requester_info.

The app is displayed on the CONTACT DETAILS tab of the New ticket page.

For more details, kindly refer to the link below. https://developers.freshworks.com/docs/app-sdk/v2.3/freshdesk/front-end-apps/placeholders/#new-ticket-page

Hope this helps.


Hi @Youssef_El_Ainouni , I hope the answers provided above clarify your question

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