I want to add a button which will when pressed will call an API, button access is for specific people

I want to add a button in freshdesk, which when pressed will
call an external API, to do certain things.

And this button should be accessible to few people, so need access control for it also.

So, how can I do both of these things?

Hi Sahil,

Hope you are doing good.

One of my suggestions would be

  1. You can build an app where you can place a button and on clicking it you can invoke an external API.
  2. You can use the Freshdesk product API like agents api or get logged-in user details using platform data api to get the user role(s). Based on the obtained role(s) value you can restrict access to that button.

Hope this helps.

Mughela chandresh


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