Incoming Manual Call Log in recent activity showing action type as "Outgoing Call" in Freshsales CRM

Steps Followed:

  1. Create inbound manual call log from API or Freshsales CRM.
  2. Go to Contact → In recent activity it is showing the action type as “Outgoing Call”

@anurag.maheshwari95 ,
Good Day!
Welcome to the community!

seems like there is an issue with the product, Let me check with the product team and get back to you at the earliest

Thanks

@anurag.maheshwari95 ,

Please set the call direction boolean,

Thanks

@Santhosh The boolean “call_direction” is already set to true for Incoming call, still the action type coming is “Outgoing call”
Check the screenshot please

1 Like

@anurag.maheshwari95
Kindly create an L2 ticket by sending an email to support@freshsales.io for this issue and get this addressed.

Thanks