(Hope this is the right place to post, say so if not)
We are looking for a way to inform customers creating tickets on our FreshService portal about the meanings of the different levels of Impact and Urgency while they are raising a ticket.
My first idea is to make a tooltip when mousing over the dropw down values, like so:
But maybe somebody here has encountered a similar requirement and has found a workaround method? Currently we just have a solution we link to that explains it all, which means of course a lot of people do not look at it. Would love to hear if any of you have come across a similar requirement.
Hey @Marko glad to see you brining this question over to the developer community. This community has a wealth of knowledge on how to tweak the platform to work in unique ways. I am sure if there is a way to solve this business problem with a UI change, you will find that guidance here. Best of luck!
Good Day! Welcome to the community
Correct me if I am wrong, the status dropdown is from the product ticket details page and not from the app, right?
if yes, we can’t do anything on this upfront.