Interface API to set default value in new ticket page

Hi Team,

I’m working on an application and would like to set values for default and custom fields in the new ticket page in Freshdesk.

I’m using the following interface API to set values in other fields

client.interface.trigger("setValue", {
  id: "<element-name>",
  value: "<value to be set>"

Can someone tell me is it possible to set values for fields such as ticket subject, description, requester, type fields?

Thanks in advance

Hi @mohammed ,


The possible values that can be modified by the Interface methods are : status , priority , ticket_type , group , agent , product , cf_custom_field

Kindly check the below documentation link for reference Freshworks Developer Docs | Use interface methods

Hope this helps.

Thank you.

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