Hey guys!
Is it possible to search an article using two keywords? For example:
freshurl/api/v2/search/solutions?term=one two
Or is there another endpoint that can be used for it?
Thank you!
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Hi @omarcelo,
It’s not possible to search with two keywords at a time.
There’s no alternative to achieve the same. Each keyword has to be searched in separate APIs.
We will take it as a feature request to pass it to the Freshdesk product team.
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Hello Raviraj, we did some tests as follows:
https://DOMAIN.freshdesk.com/api/v2/search/solutions?term=“sms da”
https://DOMAIN.freshdesk.com/api/v2/search/solutions?term=“pacote de sms”
apparently the returns are coming right, but based on your answer I can’t say how correct it is.
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With quotes, the words are assumed as single search query term. So, the result is returned accordingly.
The original ask was if there are can two different search terms that are not necessarily be available with the solution articles together.
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Hey @Raviraj
We got your point here. We can work with single search query terms but it would be better if we can work with separate terms.
Please let us know when this feature be available.
Thank you!
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