I was trying out Freshservice APIs to create tickets and add notes. The HTML data that I sent includes some CSS and some minimal SVG. I find that the input is being completely sanitized (whole and is stripped out). Which is good and it is important to sanitize inputs through any http requests. But when it’s a legitimate request is there any way we can still have the styles and vectors applied? I would love to have the flexibility of creating styled reports as html data in the ticket rather than a file attachment.
Hello @navs,
When you consume REST APIs, the request and response cycle is completely handled by Freshservice product themself. Whatever is “Legitimate”, there supposedly needs to have a mechanism to identify the same.
Let me connect with 
team, and keep you posted with an update.
Hi @navs,
Can you confirm if you are consuming V1 of APIs or v2 of it?
We haven’t heard back from you from long time.FS team is open to include HTML without being sanitized upon further examining the use-case. For now we are closing this topic assuming that you were able to accomplish what you are looking for. If you need further assistance, please create a new topic on the forum. If needed, you can cross reference this topic.
Cheers!