Is it possible to edit the Service request item?

Hi Team,

Can a Requester in Freshservice edit the Service Request Item after raising it or once it gets rejected?

Kindly let us know the possible workaround.

Thanks in advance!

Hi again!

PUT[ticket id]/requested_items/[item id]

I found this manually and confirmed that this API actually works!

Since it is not listed in the documentation is this can be used in a production version?


Hi there :wave:

Can I get an update on this?


Just a little follow-up!

Is there any update?

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