Is it possible to get all Users/Owners roles using Freshworks API

Ideas
1

Hi Team,
I want to place getting the all roles with my freshworks account. Because I am having functionality with CTI Freshworks app development. So Is it possible to get all Users/Owners roles using Freshworks API?. If possible then please let us know

2

Hi @Dhurgeswari_Ganesan,

Yes, List All Roles API will provide all the available roles in the Freshdesk portal. Let us know if it will solve your needs.

1 Like
6

Sorry, I have misunderstood it as a query on Freshdesk and suggested a Freshdesk API. I missed noticing the Freshworks CRM tag.

I will check with the Freshworks CRM team and post here if the relevant API is available.

7

@Dhurgeswari_Ganesan There’s no API available in Freshworks CRM to get the roles of the users.
We will pass it as a feature request to the product team.

2 Likes
8

Hi,
Any news about the feature request ?

9

Hi Guys,

Kindly try one of these endpoints. I hope it helps

Fetching Users

https://domain.myfreshworks.com/crm/sales/api/settings/users

Fetching Owners

https://domain.myfreshworks.com/crm/sales/api/selector/owners
1 Like