Is it possible to get the agent and requesters interactions?

Hi Team,


Is it possible to get the agent and requester interaction count like in the timetrigger automation rule in Freshdesk?

Thanks in advance.

I am unsure if something like that is possible using the automation rule.

Using a custom app, you can maintain a count of this using onConversationCreate events. I can put you in touch with the Freshdesk team if you want to learn more about the automation rule or I could share how you can maintain this count by building an app…

What would help you?

I guess @Bene_Immanuel is referring to this:

This is possible in Ticket Update Automations and Time Triggers aswell.

Gues he’s trying to get these informations via the API.