Topics tagged automations

Topic	Replies	Views	Activity
Ticket data and product events data are not synced App Platform custom-app , freshdesk , automations	4	32	September 12, 2025
How to get a user's Requester/User ID to use in Copilot Studio Customize x Workflows automations , freshservice , freddy-copilot	7	661	July 15, 2025
Duplicating Automation rules Position via postman App Platform freshdesk , automations	2	45	July 28, 2025
Custom App vs Ticket creation rule precedence Customize x Workflows custom-app , freshdesk , automations	6	36	March 20, 2025
Limitation in Listing Automation Rules Product rest-api , freshdesk , automations	2	344	March 3, 2025
Question - API Logic when trying to update a ticket Customize x Workflows rest-api , freshservice , automations , placeholder , webhook	7	192	February 28, 2025
Freshdesk webhook issue for a Google Apps Script endpoint Product freshdesk , webhook , automations , authentication , rest-api	0	96	April 11, 2024
Transferring Public Notes to an Endpoint in Freshservice using automation Customize x Workflows automations , freshservice , rest-api , webhook	0	27	January 31, 2025
Automation not triggered by text field Customize x Workflows freshdesk , automations , webhook	2	64	January 7, 2025
Inquiry About APIs for Automation Rules in Freshservice Product rest-api , freshservice , automations	0	32	December 3, 2024
Freshservice automation webrequest node error App Platform automations , freshservice	2	50	December 20, 2024
Freshdesk webhook issue with API Key auth using php endpoint App Platform authentication , freshdesk , webhook , automations , rest-api	3	360	December 11, 2024
Update an Freshdesk Ticket on behalf of someone App Platform freshdesk , rest-api , automations	3	162	July 18, 2024
Automation is not triggering emails in Freshdesk App Platform automations , freshdesk	4	194	July 11, 2024
Workflow Automation APIs in Freshservice Product automations , freshservice	0	104	April 10, 2024
Automator: Error in Expression Builder Customize x Workflows freshservice , automations	2	610	February 9, 2024
Parse fields not available in action node App Platform activities-api , automations , freshservice	13	635	October 24, 2023
Closed Ticket is reopening even if the automation rule is off Product freshdesk , automations	0	330	March 31, 2023
Liquid Tags in Webhook Payload Customize x Workflows freshdesk , webhook , automations	0	274	February 8, 2023
Is it possible to get the agent and requesters interactions? Customize x Workflows rest-api , custom-app , freshdesk , automations	7	933	October 28, 2022
Public_url in automations rules App Platform freshdesk , automations	7	470	January 11, 2023
Send updates as a message to RabbitMQ Ideas rest-api , automations , app-listing , freshdesk	4	518	July 28, 2023
Automation rule - change status at a specific time Ideas freshdesk , automations	3	406	August 5, 2023
Automation is not working for status update in changes Customize x Workflows freshservice , automations	6	797	July 7, 2022
Filter Automations based on time, not business hours Ideas freshdesk , automations , interface-method	1	408	May 16, 2023
Not receiving webhook event on the specified url Product freshdesk , webhook , rest-api , automations	2	454	May 12, 2022
Automation is not working as expected! App Platform freshservice , automations	2	354	July 26, 2022
Solution-ing Request: Service book implementation Product freshdesk , automations	3	499	February 16, 2022