Is it possible to modify request fields of create ticket

App Platform
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I want to update some fields while creating ticket in freshservice. Currently, I have created a freshservice APP serverless APP where I want to update some fields of ticket on onTicketCreateHandler event, based on some conditions.

Please suggest.

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Hello @akash.pagare

Can you please share an example of what you are trying to achieve? Based on that, we will help you.

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