Is it possible to spam or "un-spam" a ticket in freshdesk?

Hi team,

Is there any to spam a ticket as well as undo it in Freshdesk?

Thank you.

Hi @tejakummarikuntla,

Is there any update on this?

Thank you.

It doesn’t look like there is a way to do this via the API. It is an invalid field in the request. Which is strange since the field is a boolean value and is returned when you get the ticket details.

Would make sense to add this to the API as a property that we can edit for both freshdesk and freshservice.

1 Like

Is there any updates for this question? We have a lot false positive spam detected tickets and since there is no way to disable spam check, I would like to unspam tickets using API.

1 Like

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.