Is it possible to spam or "un-spam" a ticket in freshdesk?

Hi team,

Is there any to spam a ticket as well as undo it in Freshdesk?

Thank you.

Hi @tejakummarikuntla,

Is there any update on this?

Thank you.

It doesn’t look like there is a way to do this via the API. It is an invalid field in the request. Which is strange since the field is a boolean value and is returned when you get the ticket details.

Would make sense to add this to the API as a property that we can edit for both freshdesk and freshservice.

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