Whe the modal confirm is waiting for agent answer it only has 10 second timeout (it says in the documentation) Timeout for confirmation dialog is 10 seconds.
if after that time the agent has not given an answer, the buttons stop working.
is there a possibility to extend this time or eliminate it?
Unfortunately, the interface method timeout cannot be modified or eliminated. but using the setTimeout method you can try to display a new one every 11 seconds until it’s clicked.
It is a hack and kind of the only solution to your problem at this point, although we will take your requirement as feedback and check if we can come up with a solution in the future.
Hope this helps!