We are building an app (threado.com) to sync tickets to train a bot and also create FD tickets if bot fails from our product, so need access to rest API and webhooks.
#1 Webhook: is there a way to get access to webhooks without building marketplace app ie via API key/OAuth etc ?
#2 RESTAPI: I know, if we build as FW marketplace app via product events we will receive events. But, we also want to create tickets from our platform via rest API. Is there a way to access APIs externally once App is installed on the freshworks marketplace so that we create tickets from our product when we want (bot fails) ?
Thanks in advance folks.