I am developing a custom app and would like to trigger an event but I can’t find an API call for that.
My goal is to have an event API on a ticket.sendReply have the app automatically click the ticket.nextTicket button.
This would prevent the need for our agents to do this additional click to get to the next ticket.
Is there a way to implement this feature using your APIs?
There’s no Interface method available to click on the Next Ticket button to navigate to the next ticket automatically. It’s not possible via Rest APIs as it’s a UI operation.
I couldn’t find any alternative to achieve it. Let’s wait if anyone in the community has any suggestions.
I will also take this up as feedback to pass and pass it to the Freshdesk product team. I will post here if there’s any update on it.