Is there any API available for updating Service Request status

Ideas
1

Hi team,
There is an API available for updating the Incident ticket in Freshservice. Is there any API available for updating the status of the Service Request ticket.

2

Hi sheik Faridh,
I don’t think we can update a service request using v2. Try using the v1 API instead.

End point : /helpdesk/tickets/{ticket_id}.json
body : {
“helpdesk_ticket”: { “status” : 5 }
}

For reference :
https://support.freshservice.com/support/discussions/topics/322655

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