Is there API to fetch canned form and create a new canned form through API?


I am looking for an API to fetch canned form and I also based ticket properties I want to create new canned form through API.

Thanks in advance!

Hi @Priyadharshini_Ramas,


Yes, you can. Please find the APIs below.

To create a new canned response ==> Freshdesk

To view a canned response ==> Freshdesk

If you like to organize it in a folder you can refer to the below APIs too ==>

Hope that helps :wink:

Let me know otherwise :+1:

thank you.

Hi Benny,

We are looking for API to create canned form not canned response.

Please help us on this!

Thanks in advance!
Priyadharshini R