Is there API to fetch canned form and create a new canned form through API?

App Platform
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1

Hi,

I am looking for an API to fetch canned form and I also based ticket properties I want to create new canned form through API.

Thanks in advance!
Priyadharshini

2

Hi @Priyadharshini_Ramas,

Greetings!

Yes, you can. Please find the APIs below.

To create a new canned response ==> Freshdesk

To view a canned response ==> Freshdesk

If you like to organize it in a folder you can refer to the below APIs too ==>

https://developers.freshdesk.com/api/#create_canned_response_folder
https://developers.freshdesk.com/api/#list_all_canned_response_folders

Hope that helps :wink:

Let me know otherwise :+1:

thank you.

3

Hi Benny,

We are looking for API to create canned form not canned response.

Please help us on this!

Thanks in advance!
Priyadharshini R