Issue with cloud front and CORS

Hi there, I’m getting this error for some agents using a custom app and not for others.

The call is coming from a Freshdesk modal which contains the Sendbird Calls library.

Access to fetch at 'https://api-REDACTED_SOME_APP_ID.calls.sendbird.com/v1/users/REDACTED_SOME_USER_ID/login' from origin 'https://d3h0owdjgzys62.cloudfront.net' has been blocked by CORS policy: Response to preflight request doesn't pass access control check: Redirect is not allowed for a preflight request.

The domain is in the whitelisted list in the manifest. But as mentioned, it isn’t a problem for some agents but is for others.

Do you have any suggestions for what might cause this issue, please?

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.