Issue with Fetching Updated Ticket Requester in Freshdesk using Data method

App Platform
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1

Hi Team,

I’m facing an issue with the data methods when fetching the ticket requester.

Initially, I could retrieve the ticket requester using the data method without any problems.

However, after manually updating the requester’s email, while the ticket reflects the updated email correctly, attempting to fetch the ticket requester via the data method now returns null.

Sample snippet:

const { ticket } = await client.data.get("ticket");

const customerEmail = ticket.sender_email;

console.log("customerEmail >>", customerEmail);

Awaiting your prompt response on this matter.

Thanks
Anish Karthick