Issue with OAuth Authentication and Installation of Custom App

App Platform
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1

I’m facing an issue with OAuth authentication for a Jira application, where I’m also storing values in the iparams, including the Freshchat API key and subdomain. When attempting to install it as a custom app, the installation fails, displaying an error message instructing to contact support.

Interestingly, during local testing, everything works fine, and the local store file is only 4 KB. Despite this, the installation fails in the production environment.

Has anyone encountered a similar problem or have insights into what might be causing this issue? Your assistance is greatly appreciated.

Thanks & Regards,
Gopi

2

Hi @Gopi,

Does this app listen to the onAppInstall event in Serverless? If so, not returning the renderData() properly will also throw the same error after the event times out after 10 seconds.

If not using this event, could you share when exactly this error is thrown? Did it happen after the OAuth was completed or before? After the iparams are saved or before?