Issue with request template

App Platform
,
1

Hi everyone,

I am trying to use request template to fetch some data from freshsales API but somehow it seems that an auth issue occurs…

here is where I call invokeTemplate function

      _client.request.invokeTemplate("searchContact", {
        context: {
          phone: '+966566297375',
        },
      }).then(res => {
        console.log('request response', res);
        console.log(res.response);
      }).catch(err => {
        console.log('request error', err)
      });

Here is the result I get :

<!doctype html>
<html lang="en">
<head>
    <title>Freshchat</title>
  <meta charset="utf-8" />
  <meta http-equiv="content-type" content="text/html; charset=UTF-8" />
  <meta name="viewport" content="width=device-width, initial-scale=1" />
  <meta name="apple-itunes-app" content="app-id=1073125057">
  <link rel="manifest" href="https://assets.freshsales.io/assets/mobile/manifest.json">

  <link href="https://assets.freshsales.io/assets/images/favicon_fdm.ico" rel="shortcut icon" type="image/vnd.microsoft.icon" />

  <link rel="stylesheet" media="all" href="https://fonts.googleapis.com/css?family=Source+Sans+Pro:200,300,400,700,900" />
  <link rel="stylesheet" media="all" href="https://assets.freshsales.io/stylesheets/public.css" />

  <script type="text/javascript">
    var TRANSLATIONS = {
      "email": {
        "required": "Enter your email address.",
        "properEmail": "Enter a valid email address."
      },
      "password": {
        "required": "Enter your password.",
        "minLength": "Your password must be at least {0} characters long.",
        "maxLength": "Your password cannot exceed {0} characters."
      },
      "password_confirmation": {
        "equalTo": "Passwords do not match. Please try again."
      }
    };
  </script>
  <script src="https://assets.freshsales.io/javascripts/authentications/app/script.js"></script>
</head>
<body class="auth-pages">
  <div class="wrapper-container">
    <div class="viewport">
      <div class="single-view-wrap">
        <div class="single-view-container">
          <div class="centre-column">
            <div class="text-center">
              <a href="/" class="logo-link">
                <img alt="Freshsales" class="logo-public" src= https://assets.freshsales.io/assets/images/logo_freshchat_full.png />
              </a>
            </div>
            <!-- This is a temporary file for bootstraping ember -->

          </div>
        </div>
      </div>
    </div>
  </div>
</body>
</html>

and the request template

{
    "searchContact": {
        "schema": {
            "method": "GET",
            "host": "<%= iparam.domainName %>.myfreshworks.com",
            "path": "/crm/sales/search",
            "headers": {
                "Authorization": "Token token=encode(<%= iparam.api_key %>)",
                "Content-Type": "application/json"
            },
            "query": {
              "q": "<%= context.phone %>",
              "include": "contact"
            }
        }
    }
}

and the iparams definition

{
    "api_key": {
        "display_name": "Your freshsales API",
        "description": "Please enter your API key",
        "type": "api_key",
        "type_attributes": {
            "product": "freshworks_crm"
          },
        "required": true,
        "secure": true
    },
    "domainName": {
        "display_name": "Domain Name",
        "description": "Please enter your domain name",
        "type": "domain",
        "type_attributes": {
          "product": "freshworks_crm"
        },
        "required": true
      }
}

Doing this request I receive a response with status 200 but HTML instead of JSON. However doing the same request with fetch I get the expected result :

fetch("https://mydomain.myfreshworks.com/crm/sales/search?q=%2B966566297375&include=contact", {
  "method": "GET",
  "headers": {
    "Authorization": "Token token=apitoken"
  }
})
.then(response => {
  console.log(response);
})
.catch(err => {
  console.error(err);
});

getting the following result

[
	{
		"id": "27038041522",
		"name": "camille test",
		"owner": {
			"id": 27000112800,
			"name": "Camille Hayot"
		},
		"updated_at": "2024-01-19T09:05:29Z",
		"type": "contact"
	}
]
2

Hey @Camille_Hayot,

Can you update the template as below -

{
    "searchContact": {
        "schema": {
            "method": "GET",
            "host": "<%= iparam.domainName %>.myfreshworks.com",
            "path": "/crm/sales/search",
            "headers": {
                "Authorization": "Token token= <%= encode(iparam.api_key) %>",
                "Content-Type": "application/json"
            },
            "query": {
              "q": "<%= context.phone %>",
              "include": "contact"
            }
        }
    }
}

Can you confirm about HTML response even when the header mentions application/json both with curl command execution and request method?

3

Hi @zach_jones_noel

Thanks for your answer. Unfortunatelly I still get response as an HTML …
Doing same request with CURL I get JSON as response.

4

Is the response in HTML from all agents - request method via custom app, Postman and CURL executions?