Issue with setOptions for Notes in Freshservice App

[Priyadharshini_Ramas (Priyadharshini Ramasamy)]

Hi Team,

I’m working on implementing the setOptions method in my Freshservice app to control the note type (public/private). However, I’m facing issues with the method functionality, Below are my code and error response.

• Scenario: I’m using the setOptions method to set the note type to “private” and hide the “public” option.

client.interface.trigger("setOptions", {
  id: "note",
  value: ["private"]
})
.then(function(data) {
  console.log("SetOptions success:", data);
})
.catch(function(error) {
  console.log("SetOptions error:", error);
});

Error:
{ "error": "invalid attribute" }

Expected Behavior: The note type should change to “private,” and the “public” option should no longer be visible.

Looking forward to your help!

Best regards,
Priyadharshini R.