Our platform has deprecated the previous platform version and only accepts platform version 2.2 and above as mentioned in the error notification.
I will report this issue to the relevant team to make changes to the app and update it in the Solution Article.
This app only requires a change in the manifest.json file to change the platform version from 2.0 to 2.2.
For now, I have updated it and sharing here. Please check if it works fine. FreddyReportingAppFW.zip (7.0 KB)
I am not sure if you are the app developer of this app. This is a possibility that authentication is broken. If the app developer get back to us and create a new topic on this with following details could be helpful to debug further:
Thank you for this. Looks like the app is not in usage anymore. Instead, we’ve brought in-built Freddy Triage Report in Analytics for the same. Please feel free to close this thread.
Hi Shivani,
this app was suggested to me by the FD support team recently.
So it maybe should be communicated company-wide that is should not be used anymore.
We don’t use Triage, but the E-Mail Bot - Where to get analytics on the email bot?
We have already cascaded this information to our internal team. Regarding the reporting for email bot, the agent will be getting back to you in the ticket shortly.