Issue with the closed status

App Platform
#1

Hello Team,

There is an issue with the closed status in one of our customers account.

As soon as the parent ticket is closed, as per the Freshservice account settings, all the related child tickets will be closed but the linking between these tickets is also getting closed.

Please check.

Regards,
Akhil S K

#3

Hi @Akhil_Kulkarni ,

This issue is being addressed over email. I shall update the details as I receive them.

Regards,
Thakur