Hello Team,
I am trying to set customer satisfaction email once the ticket is closed, but if the ticket is closed, I am getting an email stating “ticket is closed” and the customer survey link is not present in it.
Can you please help me with this?
Thanks, Akhil S Kulkarni
Hi @Akhil_Kulkarni,
Could you please help with the following information that will help us narrow down and troubleshoot the issue?