I am writing to report a bug concerning the “ticket.groupChanged” event handler, which is malfunctioning on the new email page (location: new_email_background). When initially invoked, it correctly returns the new group; however, subsequent changes result in a return value of NaN.
This issue does not occur in the ticket_sidebar location, where the event functions as expected. For your reference, I have attached a video that demonstrates the bug in action: Vidyard Recording?
The values passed as arguments by the product ( events method in new ticket page) are all undefined. Allow me some time to get the product team’s attention. I will keep you posted.