List all tickets with include=conversations

Product
1

I’m working on a tool that gets updated ticket within X minutes and archive the conversation on the ticket into a database.
I use this endpoint:

/api/v2/tickets?updated_since=2019-10-16T23:17:24Z

For each of those tickets, I have to make an additional calls to fetch conversation for each ticket. I keep running into rate limiting issues. I know that list all tickets api has include= param which lets you include stats. Is there ever going to be one for conversations like there is for getting 1 ticket? Even if it is just the last 10 conversation, it would help out a lot.

1 Like
2

@strawman,
Good Day! Welcome to the community!

Unfortunately, it is not available at the moment and/or there is no plans to implement the same in future as well.

if you want the conversations you need to make an another API call with

/api/v2/tickets/[id]?include=conversations
or
/api/v2/tickets/[id]/conversations

to get the conversations.

if you have any issues on the rate limits, we can increase the limit based on the use case

Hope it helps :slight_smile:

Thanks