Hello, I’m new here. I am implementing the Freshdesk API in my application. I am listing the tickets I have created, but I want to obtain the data of the person who created the ticket. For that, the documentation indicates that I should use the ‘include’ property. However, there is something I don’t understand about the credits: ‘Use ‘include’ to embed additional details in the response. Each include will consume an additional credit. For example, if you embed the requester and company information, you will be charged a total of 3 API credits for the call.’ What do you mean by credits? Is it an additional cost? Where can I see these credits? can someone help me please
My only guess is that they are referring to API call limits, but honestly, I have no idea.
I have looked over that documentation many times and never noticed that section. I just constrained my calls to the rate limits, and things worked well.
Hi @Fernando373 ,
Welcome to the community 
The api credits will be included while calculating rate limits.
For example, if you embed the requester and company information, you will be charged a total of 3 API credits for the call
It means three API credits will be used to process the request. If the rate limit is 100 requests per minute, then this request will reduce 3 from the 100 even though it is one request. Hope this helps.