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App Platform
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1

As part of a custom installation, I want to update the all existing tickets, so I am starting by attempting to list all existing tickets, using the invokeTemplate method. However, I get an invalid credential error if I include the query string ?updated_since=2015-02-19T02:00:00Z as per example. If I omit this query, I do not get any error, and I can make the call using the standard API and other calls with the
same authorization string.

Call

        THIS.client.request.invokeTemplate("getTickets",{
            context:{
              domain: THIS.domain,
              api_key: THIS.apikey,
              per_page: freshdesk_page_size,
              page: page,
              query:query
            }
          }
        ).then(

Relevant section from requests.json

    "getTickets":{
        "schema":{
            "protocol":"https",
            "method":"GET",
            "host":"<%= context.domain %>",
            "path":"/api/v2/tickets?per_page=<%= context.per_page %>&page=<%= context.page %>&<%= context.query %>",  
            "headers": {
                "Authorization": "Basic <%= encode(context.api_key) %>",
                "Content-Type": "application/json"
              }
        }
    },

I’ve attached screen shots of the request send to the server and the response received.

Screenshot 2024-01-07 162437
Screenshot 2024-01-07 162437968×555 33.5 KB

Screenshot 2024-01-07 162122
Screenshot 2024-01-07 162122939×439 20.7 KB

2

If I remember correctly the API key can only be used at runtime from the secure params. It cannot be passed in the context. Exception for that is on the installation page I believe

3

Sorry, my previous comment was wrong. You can actually use API key from the context it seems. Your problem might be connected to the query. You need to pass that as a separate parameter in the schema. Here is an example how I used it with agents:

"getAgents": {
    "schema": {
      "protocol": "https",
      "method": "GET",
      "host": "<%= iparam.freshdeskDomain %>.freshdesk.com",
      "path": "/api/v2/agents",
      "query": {
        "page": "<%= context.page %>",
        "per_page": "100"
      },
      "headers": {
        "Authorization": "Basic <%= encode(iparam.apiKey) %>",
        "Content-Type": "application/json"
      }
    }
  }
4

Hey @DaveWP,

The ISO datetime strings work in production, so if you fdk pack and then publish as a custom app it should work as expected. We noticed a small fix on fdk, thanks for bringing this to our notice.