Listen for modal closure or hide modal dismiss button in FreshDesk

[Jason (Jason Allshorn)]

Scenario.
There is a case where a user performs some critical operations within a custom FreshDesk modal.

However, during those critical operations the user makes an error and dismisses the modal be clicking on the little “X” in the top left corner.

Question

• Is there a way to prevent the little dismiss “X” from being clicked?
• Alternatively, is there a way to listen for the modal being closed?

[Santhosh (Santhosh Balusamy)]

Hi @Jason,
Good Day! Welcome to the community,

@Jason

Is there a way to prevent the little dismiss “X” from being clicked?

there are no events to prevent the closing dialog

@Jason

Alternatively, is there a way to listen for the modal being closed?

for now, there are no events to listen to for the modal close.

Kindly go through these docs for more reference

https://developers.freshdesk.com/v2/docs/interface-methods/
https://developers.freshdesk.com/v2/docs/instance-method/

Thanks