Logs download button is not working in marketplace app (chrome browser)

Hi,

In Freshsales product (chrome browser), when I looking into the download issue of our IPaaS app, I found that export button is also not working in logs section of marketplace app.

I got the below error in browser console when I click export button in logs section of marketplace app:
Download is disallowed. The frame initiating or instantiating the download is sandboxed, but the flag ‘allow-downloads’ is not set. See Download in Sandboxed Iframes - Chrome Platform Status for more details.

When I inspect current page, what I found was:
…iframe id=“marketplaceGalleryIframe” class=“marketplace-gallery-iframe” iframeborder=“0” sandbox=“allow-scripts allow-top-navigation allow-popups allow-modals allow-same-origin allow-forms” src=“https://freshsales-231259.appgallery.freshworks.com/marketplace?params=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&pod=poduseast1”></iframe…

In this above sandboxed iframe, download is not allowed.
Why download is not allowed here?
Findings:
In this iframe, sandbox attribute is used which impose restrictions in iframe. Here allow-downloads value is not included in this iframe so I can confirm about this by above console error.

This issue happens in chrome browser but not in firefox browser.
I think this restriction is also the reason for our IPaaS app download issue.

is this (export button not working) a bug in marketplace app?
( or )
is there a better way to add download feature in app at this sandboxed iframe?

Please find the attached screen shot here!

can anyone help me to clarify about this issue?

Thanks,
Sarath

Hey Sarath,

We did check out, and we found the same issues. We need to add allow-download in the Iframe sandbox. I will report the problem to the :freshsales: Freshsales product team. We will keep you posted.

Thank you.

3 Likes

Hi @Juhi_Singh,

Sure, thanks for the clarification!

Regards,
Sarath

1 Like

Hi @Juhi_Singh,

Do you have any update on this issue?

Thanks,
Sarath

1 Like

No Sarath!

The product team is still working on it. Please give us some more time. I will get back to you ASAP.

Thank you.

okay @Juhi_Singh , thanks!

Regards,
Sarath