Lookup API failing to return contact with external_id over 20 characters

Product
,
1

Trying to lookup a contact by specific external_id using the api/lookup request.

GET

https://SANDBOX.myfreshworks.com/crm/sales/api/lookup?q=5398aadfg980as08af08abcd&f=external_id&entities=contact&include=sales_accounts

so I can verify that this contact has an external_id=5398aadfg980as08af08abcd

however the lookup api is returning - it couldn’t find a contact with this external_id.

    {
        "contacts": {
            "contacts": []
        }
    }

However when I reduce the external_id string to be under 20 characters lets say for example external_id=“5398aadfg980as08af08” - the API is returning the correct results (it’s returning the contact with an external_id=“5398aadfg980as08af08”).

Does the API Lookup have a limitation on the number of characters it’s able to lookup?

My second question is why when I’m looking up an external_id with an alphanumeric with a dash in it that it’s failing to search by the entire string?

For example:

GET

https://SANDBOX.myfreshworks.com/crm/sales/api/lookup?q=a-b-c&f=external_id&entities=contact&include=sales_accounts

The external_id=“a-b-c”
But the lookup api is failing to search by the complete string and instead is only searching by the first part “a” of the string.

I know this when testing because if I have an external_id=“a-b-c” for one contact and another contact has external_id=“a-b” it’s returning both from the api even though i was searching for “a-b-c”.

Thank you for any help.

Cheers,
Chris

2

@Chris_Tam,
Good Day! welcome to the community!
let me check with the product team and get back to you at the earliest.

Thanks

3

@Chris_Tam,
There is an issue with this product API search, will keep you posted once it is resolved.

Thanks