Make comments mandatory when assignment group changes

Hi Team,

We have got one requirement to make comment field as mandatory when assignment group changes. I am unable to do it. Can anyone help me to implement it.

Venkat Gupta

Hi @venkatgupta,


Use can use the Events Methods and interrupt the ticket update event and prompt the message to the agent.

or if it is a drop-down field set it as mandatory by default and based on the group value hide/show the necessary data using the the data methods.

Hope this helps!