Manual Call Log - Not Showing Call Details

Product
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1

Hey Freshworks,

I am trying to use the API of manual call logging, I am able to send a valid request but the call it self is not logged in my account.

This is my reqeust:

curl --location --request POST ‘Freshworks’
–header ‘Authorization: Token token=09yXXXXXXXX’
–header ‘Content-Type: application/json’
–data-raw ‘{
“phone_call”: {
“call_direction”: true,
“targetable_type”: “contact”,
“targetable”: {
“id”: “16017065699”,
“first_name”: “וויסנטר בדיקה”,
“email”: “api@voicenter.com”,
"work_number ": “0527903511”,
"mobile_number ": “0722776772”
},
“user”: [
{
“id”: 16000014617,
“display_name”: “GUY MIZINSKI”,
“email”: “guy@octgroup.co.il”,
“is_active”: true
}
],
"note ": {
“description”: “Sample note”
},
“phone_calls”: {
“id”: 1,
“call_duration”: “14”,
“call_direction”: true,
“recording_duration”: 14,
“status”: “incoming Answered”,
“recording”: "https://cpanel.voicenter.co.il/CallsHistory/PlayRecord/2022061916331502463359186d8ab5f5-aws-Rojxp5aE-972544766469.mp3 ",
“conversation_time”: “2016-09-12T08:23:43Z”,
“cost”: 35,
“targetable”: {
“type”: “contact”,
“id”: 1
}
}
}
}’

This is my body:

{
    "phone_call": {
        "call_direction": true,
        "targetable_type": "contact",
        "targetable": {
            "id": "16017065699",
            "first_name": "וויסנטר בדיקה",
            "email": "api@voicenter.com",
            "work_number ": "0527903511",
            "mobile_number ": "0722776772"
        },
        "user": [
            {
                "id": 16000014617,
                "display_name": "GUY MIZINSKI",
                "email": "guy@octgroup.co.il",
                "is_active": true
            }
        ],
        "note ": {
            "description": "Sample note"
        },
        "phone_calls": {
            "id": 1,
            "call_duration": "14",
            "call_direction": true,
            "recording_duration": 14,
            "status": "incoming Answered",
            "recording": "https://cpanel.voicenter.co.il/CallsHistory/PlayRecord/2022061916331502463359186d8ab5f5-aws-Rojxp5aE-972544766469.mp3 ",
            "conversation_time": "2016-09-12T08:23:43Z",
            "cost": 35,
            "targetable": {
                "type": "contact",
                "id": 1
            }
        }
    }
}

In the interface I am seeing a newly created record, but not seeing the info of the call I put in our request:

image
image1302×85 3.46 KB

image
image1053×407 8.38 KB

Thanks a lot.

2

Hi Nikita,

Since we could not find you a response to your request yet, I have put you in touch with the Freshsales Suite (freshsales suite) support team to help with your request.

3

Hey,

This is the response I get:

{

"contacts": [

    {

        "partial": true,

        "id": 16017065699,

        "first_name": "וויסנטר",

        "last_name": "בדיקה",

        "display_name": "וויסנטר בדיקה",

        "avatar": null,

        "email": "api@voicenter.com",

        "work_number": "0527903511",

        "mobile_number": null,

        "job_title": null,

        "last_seen": null,

        "has_access": true,

        "lead_score": 41,

        "record_type_id": "17006269914",

        "sales_accounts": [],

        "owner_id": 16000014617,

        "deal_ids": []

    }

],

"phone_numbers": [],

"phone_callers": [],

"notes": [],

"users": [

    {

        "partial": true,

        "id": 16000014617,

        "display_name": "GUY MIZINSKI",

        "avatar": null,

        "email": "guy@octgroup.co.il",

        "user_profile_attributes": {

            "id": 16000014617,

            "work_number": "0542509775",

            "mobile_number": "0542509775",

            "is_active": true

        },

        "uuid": "259689186538937421"

    }

],

"outcomes": [],

"phone_calls": [

    {

        "id": 16001336705,

        "call_duration": null,

        "call_direction": true,

        "recording_duration": null,

        "status": "incoming",

        "recording": null,

        "conversation_time": "2022-07-17T10:00:46+03:00",

        "cost": 0.0,

        "is_manual": true,

        "root_phone_call_id": 16001336705,

        "child_phone_calls": null,

        "outcome_id": null,

        "source": null,

        "freshcaller_id": null,

        "freshcaller_number": null,

        "freshcaller_number_country": null,

        "targetable": {

            "type": "contact",

            "id": 16017065699

        },

        "phone_number_id": null,

        "phone_caller_id": null,

        "note_id": null,

        "user_id": 16000014617

    }

],

"deals": []

}