A customer of one of my paid apps wants an extension of trial (beyond the 21-day free trial).
Is there any way they can be provided a trial extension to evaluate the paid app?
For clarification, they are already on a Freshdesk Paid Plan. They only want a trial extension of a particular paid app.
Yes, it is possible.
Raise a request via platform ticket - https://freshworksplatforms.freshdesk.com/
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