I’m trying to create an automation for messages sent to the Freshdesk workspace.
The idea is to capture messages from each source (chat, email, WhatsApp, Messenger, …) and send them to a server where can be processed.
Reading the documentation I have some doubts:
When integrating with Freshchat, I saw it is possible to configure a webhook to redirect all messages to my server. Is there a way to set up it using an API? Is it possible to have more webhooks or can be just one?
If I want to integrate also the Whatsapp channel, can I redirect messages and answer with the same API from Freshchat?
Emails messages should be managed with automation rules for tickets in Freshdesk? Is there a way to manage all incoming requests from a single API?
Thanks in advance for your support,