Missed 'contact_status_id' field in contact object in freshworks CRM

Hi team,

We have faced a issue which is contact_status_id field has missed when we fetch a particular contact using the contact view rest API.

Followed by the documentation has been listed out with this fields but can’t able to get contact object with that field.

Thank you.

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Hi @Karuppu_Samy,
Good Day!

can you please try with api/contacts/[id]?include=
include option?

might be any one of the include option will return the contact_status_id,

if not do let us know, we will check with the product team and get back to you!


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I have been tried all the options using to fetch a contact detail.

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let me check with the product team and getback to you at the earliest


Yeah, Thanks @Santhosh

Hi @Santhosh

Any update from the product team about that field missing issue?.


Hi @Karuppu_Samy ,
Got a reply from the product,
?include=contact_status works for this use case
eg: https://domain.myfreshworks.com/crm/sales/contacts/70003436228?include=contact_status
will return the contact_status_id

Hope it helps :slight_smile:


Thank you for the quick response @Santhosh .

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