Mobile app help section - Using Freshdesk Knowledge Base

App Platform
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Hi All,

We are planning to add a help section in our app.

About the help section

  1. Search Bar of solution portal of freshdesk

  2. FAQs in a tree structure like solution portal of freshdesk

Top viewed FAQs to be listed by default.
Search results should show matching FAQs

  1. If you scroll below the FAQs, We are planning to give two options
  • Start a new conversation (Open freddy bot)

Please share the Freshdesk APIs to use the solutions portal as help section in side the app. (Search API, FAQ APIs

1 Like
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Hi @Pratham_Nawal

Sorry, you weren’t able to find sufficient help here. Did you try raising a ticket with support@freshdesk.com? Did you figure any answer?

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