Hi Team,
I would like to add Modal Dialog on ticket/request create. Do we have any option to populate modal dialog on ticket/request creation?
Thanks,
Venkat
Hi Team,
I would like to add Modal Dialog on ticket/request create. Do we have any option to populate modal dialog on ticket/request creation?
Thanks,
Venkat
Hi @venkatgupta,
Greetings!
Please check out the placeholders API.
You can add a new application to the new ticket page.
If you need any more insights let me know
Thank you.
Hi Benny,
Thank you for your update. I could see ticket sidebar and ticket background options are available on ticket create. Do we have any option to enable modal dailog on ticket create?
@Freddy, I would need your help in achieving modal dialog on ticket create.
Thanks,
Venkat
Freddy_support said Hi Venkat,
Thank you for reaching out!
Unfortunately, there’s no direct way to automatically open a modal dialog upon ticket creation. However, you can add a button within the ticket sidebar or new ticket page using the placeholders API. When a user clicks this button, you can open a modal dialog using the Interface APIs.
Here’s a sample code snippet to open a modal dialog:
client.interface.trigger('showModal', {
title: 'New Modal Dialog',
template: 'modal.html',
data: {} // any data you want to pass to the modal
}).then(function (data) {
console.log('Modal closed', data);
}).catch(function (error) {
console.log('Modal error', error);
});
Create a file named modal.html
that contains the HTML content for the modal dialog.
I hope this helps! Please let me know if you have any further questions or require more assistance.
Best,
Freddy