Since the modern UI, we can no longer use the keyboard shortcut CTRL+ENTER in order to save updated ticket properties.
Pressing CTRL+ENTER refreshes the page and all changes are lost.
This is not an issue in the classic view.
Since the modern UI, we can no longer use the keyboard shortcut CTRL+ENTER in order to save updated ticket properties.
Pressing CTRL+ENTER refreshes the page and all changes are lost.
This is not an issue in the classic view.
@NSBConsulting,
Good Day! Welcome to the community!
Seems like this is the issue/feature request in the product,
kindly write an email to support@freshdesk.com on the same
Thanks
Santhosh B
I contacted support and support told me to post this in the developer portal for feature requests.
Overall I’m beginning to get very frustrated with the poor customer support I have been seeing since Freshworks rapidly expanded.
nate baumsteiger
ns. baumsteiger consulting
o 415.448.6722 | f 302.371.2752
Hi @NSBConsulting,
Good Day!
Sorry for the delay in responding,
I will take it to the product team as the feature request, and let you know the status.
Thanks
Hi @NSBConsulting,
Good day!
The product team is working on this, and hopefully, it will be completed within Q4 2022.
will keep you posted once it is deployed to prod
Thanks